FAQ
Frequently Asked Questions
What kind of products does MaxVu make?
We create personalized vinyl decals and sports‑themed vinyl items, all made to order and crafted in the USA by a Veteran.
Can I return my order?
Because every item is personalized, we cannot accept returns or exchanges. Each product is made specifically for you and cannot be resold.
What if MaxVu makes a mistake on my order?
If we make an error, we’ll replace the item at no cost. Just send us a photo and your order number so we can fix it quickly.
What if I made a mistake on my order?
Mistakes happen! If the error was on your end, we offer a Second Chance Discount so you can reorder at a reduced price. The discount amount varies and is offered at our discretion.
What if my item arrives damaged?
If your order is damaged during shipping, reach out right away. We’ll work with you to find a solution that’s fair for both of us. Photos help us resolve things faster.
How long does shipping take?
We typically ship within a few days of receiving your order. Delivery times depend on USPS and may vary based on location and season.
Do you provide tracking?
Yes — once your order ships, you’ll receive a USPS tracking number.
Can you make oversized or custom‑size decals?
Yes! If you need something special, email us at contact@maxvu.com and we’ll see what we can do.
For decals larger than what our in‑house equipment can cut, we partner with a trusted U.S.‑based trade printer. This keeps everything American‑made while allowing us to handle larger or specialty requests. If your order requires outsourcing, we’ll let you know up front. Shipping may take a little longer, but we’ll always keep you informed.
Do you offer bulk discounts?
Yes — bulk discounts are available on a case‑by‑case basis. Discount amounts depend on the size of the order, the complexity of the design, and current production capacity. Email us at contact@maxvu.com and we’ll work out the best pricing we can offer.
Where are your products made?
All MaxVu items are proudly made in America by a Veteran. Many vinyl shops outsource their products from overseas, which often means longer production times and slower shipping. Because we make everything here in the USA, your order is created faster, ships sooner, and arrives without the long delays you see from overseas suppliers.
Why don’t you outsource overseas like other vinyl shops?
Many vinyl sellers buy their products from overseas suppliers, which often means longer production times, slower shipping, and less control over quality.
At MaxVu, we do things differently. All standard‑size items are made right here in the USA using our own equipment. This allows us to:
- Create your order faster
- Ship it sooner
- Maintain consistent quality
- Support American craftsmanship
For oversized requests that exceed the cutting width of our equipment, we partner with a trusted U.S.‑based trade printer. This keeps everything American‑made while ensuring fast turnaround and high‑quality results. If we ever need to outsource a product, we’ll let you know up front.
We believe in doing things the right way — not the cheapest way.
How do I contact you?
Email us anytime at contact@maxvu.com. We typically respond within 24 hours.