Refund policy

 MaxVu Return & Refund Policy

(U.S. Orders Only — We do not ship internationally except by special request)

At MaxVu, every vinyl decal is custom made to order, which means we cannot accept returns or exchanges for reasons such as:

  • Ordering the wrong size

  • Choosing the wrong color

  • Entering incorrect personalization

  • Changing your mind

  • Not reading the product description or instructions

Because each item is created specifically for you, we cannot restock or resell returned items.

If We Make a Mistake

If MaxVu makes an error on your order, we will replace the item at no cost to you. Please email us at Contact@maxvu.com with:

  • Your order number

  • A clear photo of the issue

We’ll take care of it quickly.


If You Made a Mistake

We understand mistakes happen. If the error was on your end (wrong size, wrong color, wrong personalization, etc.), we offer a Second Chance Discount so you can reorder at a reduced price.

The discount amount varies and is offered at our discretion.

Damaged Items

If your item arrives damaged during shipping, contact us right away at Contact@maxvu.com.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging (if possible)

This helps us resolve the issue quickly and fairly.


Order Cancellations

Because all items are made to order, cancellations are only accepted before production begins. 

Once your order enters production, it cannot be canceled or refunded.


Shipping Policy (U.S. Only)

We currently ship to addresses within the United States only. International shipping is not available except by special custom request.


Contact Us

If you have any questions about this policy, email us at: Contact@maxvu.com