Returns and Shipping
Returns & Shipping
All MaxVu products are personalized and made to order, which means we cannot accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Choosing the wrong color
- Entering incorrect personalization
- Changing your mind
Because each item is created specifically for you, we cannot restock or resell returned items.
If We Make a Mistake
If we make an error on your order, we will replace the item at no cost to you. Just reach out with your order number and a photo of the issue.
If You Make a Mistake
We understand mistakes happen. If the error was on your end, we offer a Second Chance Discount so you can reorder at a reduced price. The discount amount is determined case‑by‑case and may vary.
Damaged Items
If your item arrives damaged, please contact us right away. Let’s be cordial and work together to find a solution that works for both of us. Photos of the damage help us resolve the issue quickly.
Shipping Information
Carrier
We ship all orders through USPS Priority Mail in a triangle mailer that reduces damage.
Tracking
A tracking number will be provided as soon as your order ships.
Processing Time
We typically ship within a few days of receiving your order. Delivery speed is determined by USPS and may vary.
Delivery Time
Once your package is in USPS hands, delivery times are outside our control. If you have concerns about a shipment, feel free to reach out.
Questions?
We’re here to help. Email us anytime at contact@maxvu.com.